Shipping policy
"Summer pause: No shipping from 12 July – 22 July. Orders placed during this period will be shipped from 23 July onwards."
Processing Time Orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Locations We currently ship to Austria, Belgium, France, The Netherlands, Luxemburg, Germany, Italy and Switzerland. For orders outside these countries, please contact us: atelierlouisemarie@gmail.com
Shipping Costs Shipping costs are calculated at checkout based on your location.
Delivery Timeframes
- Austria: 2-4 business days
- Other countries: 5 business days
Shipping Carriers We use reliable carriers including Austrian Post, DHL and GLS to ensure your order arrives safely.
Tracking Information Once your order ships, you'll receive a confirmation email with tracking information so you can monitor your delivery.
Duties and Taxes
- EU customers :As a small business registered under the Austrian Kleinunternehmerregelung (small business regulation), we do not charge VAT on our products. All prices shown are final prices without VAT.
- International customers: You may be responsible for customs, duties and import taxes upon delivery.
For shipping questions, contact us at:
- Email: atelierlouisemarie@gmail.com
- WhatsApp: +32 486 52 46 68
